The CARCHEX promise is: Customer Experience Above All
The CARCHEX promise is: Customer Experience Above All. We achieve this by serving as a consumer advocate throughout all phases of car buying and ownership. For over a decade, our Car Inspection service has protected our customers from seller fraud. Our Extended Vehicle Protection, commonly known as a vehicle service contract or extended auto warranty, has helped customers save thousands on expensive auto repairs after their manufacturer's auto warranty has expired.
By providing excellent customer service for over ten years, CARCHEX has earned an A+ Rating and Accreditation with the Better Business Bureau. CARCHEX has been featured by national media outlets such as ABC, Fox News, CBS, NBC, and PBS as an industry expert in consumer automotive protection. Jason Goldsmith, CARCHEX CEO, was awarded the prestigious Ernst & Young Entrepreneur of the Year award in 2008 along with being named to the SmartCEO top 100 CEO list in 2009 and 2010. Beginning in 2009, Inc. magazine named CARCHEX to its Inc. 500 | 5000 list, an exclusive ranking of the nation's fastest-growing private companies, for four consecutive years. CARCHEX was awarded the Top Workplaces Award by the Baltimore Sun in 2011 and 2012, was a finalist for the 2011 BBB Torch Awards, and was the only business in Maryland to receive the 2012 BBB Torch Award, which recognizes outstanding businesses and individuals across the country.
Our industry-leading CARCHEX Direct instant quoting system allows customers to speak with a CARCHEX Extended Vehicle Protection specialist while simultaneously viewing online the same information as the protection specialist. Customers can also perform product comparisons, view contracts, and access plan features and benefits at the click of a button while speaking to a specialist. Our highly trained specialists seek to understand the specific needs of each customer and find the highest level of coverage at the lowest possible price.
We proudly offer a "No Haggle, Low Price, Every Day Guarantee™" as well as a risk-free, 30-day Money Back Guarantee period with each Extended Vehicle Protection plan. If you have ideas on how we can improve the CARCHEX experience or if you feel we have not given you the best possible customer experience please please let us know. We will respond to each email as we fulfill our promise: Customer Experience Above All.
Our Partnerships and Endorsements
By offering outstanding products and customer service, CARCHEX has established itself as the preferred Extended Vehicle Protection partner of some of the biggest names in the automotive industry. These partnerships have included CARFAX, Cars.com, LendingTree.com, CarBuyingTips.com, RepairPal.com, CarsDirect.com, GetSmart.com, BuyingAdvice.com, DMV.org and many more.
CARCHEX is endorsed by America's trusted mechanic, Pat Goss. Pat Goss hosts the Goss' Garage segment on PBS' critically acclaimed and longest running series, MotorWeek.
CARCHEX was founded over a decade ago as a national provider of mobile pre-purchase car inspections. In 2003, Jason Goldsmith, who is the current CEO of CARCHEX was looking for a 1996 Jaguar XJS convertible. Jason had always loved that particular Jaguar but wanted to be careful to pick the right car, in the right condition, at the right price. He found what he believed was the perfect car listed on eBay by a car dealership in Portland, Oregon. However, Jason was skeptical about the seller's description of the vehicle and rather than invest in a cross-country trip to personally inspect the vehicle, he used the CARCHEX Car Inspection service. The CARCHEX car inspection report of this Jaguar and inspection reports on other vehicles prevented Jason from making a horrible and costly car buying decision.
Jason quickly realized how valuable this consumer assurance and auto protection service could be, so in 2003 Jason purchased the assets of CARCHEX with the purpose of educating and making all consumers aware of this important service. Since that time, CARCHEX has grown its inspector network to over 900 inspectors covering all fifty states and has helped tens of thousands of consumers avoid making a mistake when purchasing a used vehicle.
In 2004, CARCHEX added Extended Vehicle Protection (commonly referred to as vehicle service contracts or extended auto warranties) to its business. CARCHEX is now one of the largest and most trusted names in the industry offering high quality products to consumers from top-rated providers. Our Protection Plans are customizable to fit each household's driving habits and our payment plans make it affordable for any budget.