Advice and FAQ's About Extended Vehicle Protection Plans (Commonly Referred to As Used Car Warranties or Extended Auto Warranties)

Below, you'll find questions you might be asking yourself about used car warranties. Whether you decide to buy a CARCHEX Extended Vehicle Protection plan or not, we feel it is our job to inform you the consumer about buying the best protection for your automobile.

As a car owner you should find the best Extended Vehicle Protection Plans (or used car warranties) at the best price...and accept nothing less!

What is Extended Vehicle Protection vs. A Used Car Extended Warranty or Extended Auto Warranty?

The terms Used Car Warranty and Extended Auto Warranty are somewhat misnomers. A "warranty" comes with a vehicle purchase, is included in the original vehicle price and provides specified coverage for the repair of the vehicle within a given period of time. Manufacturers do not provide an extension of these warranty terms. However, car dealers and companies like CARCHEX sell vehicle service contracts or Extended Vehicle Protection plans which are similar in nature to the manufacturer's warranty in that they cover repair costs for specific components of the vehicle after the manufacturer's warranty expires.

Although the terms Used Car Warranty and Extended Warranty are inaccurate phrases, we recognize that most consumers commonly use these terms so you'll find them used within the CARCHEX website. Bottom line, after the manufacturer's warranty expires on your vehicle, you have nothing to protect yourself from expensive vehicle repairs, unless of course you have Extended Vehicle Protection.

CARCHEX's Extended Vehicle Protection assures that all covered parts, labor, and sales tax (if specified in the extended warranty) required for replacement or repair of covered parts in your vehicle will be paid on your behalf by the administrator of your Extended Vehicle Protection.

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Why do I need A Used Car Extended Warranty?

Your automobile is most likely your second largest investment that you use on a day to day basis. A CARCHEX Extended Vehicle Protection Plan (sometimes referred to as an Extended Car Warranty will ensure that your vehicle is always in the best mechanical condition and can help you avoid expensive repair bills.

Our Extended Vehicle Protection Plans are fully transferable, and like a car warranty, can increase the resale value of your vehicle.

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Why Choose CARCHEX?

CARCHEX is one of very few Extended Vehicle Protection companies who have earned accreditation from the Better Business Bureau (BBB). CARCHEX has also earned an A+ rating with the BBB and has been helping automotive consumers protect their vehicles for more than a decade. CARCHEX is endorsed by Pat Goss of PBS's popular automotive series MotorWeek. Pat only endorses companies he has purchased from himself and that meet his very high consumer advocacy standards. CARCHEX is ranked on the 2009, 2010, 2011 and 2012 Inc. 500/5000 as one the fastest growing private companies in the United States and Jason Goldsmith, CARCHEX CEO, was awarded the prestigious Ernst & Young Entrepreneur of the Year award in 2008.

In addition CARCHEX is the exclusive Extended Vehicle Protection (Used Car Warranty) provider, is recommended or is endorsed by the following companies: CARFAX, CarBuyingTips.com, LendingTree.com, RepairPal, GetSmart.com, BuyingAdvice.com, DMV.org, myCarStats.com, PriceQuotes.com among other well known brands.

CARCHEX has been featured in the Los Angeles Times and on FOX, CBS, NBC and ABC as a great way to save money on expensive auto repairs. Visit the CARCHEX Newsroom to learn more.

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Why is CARCHEX Different From Other Companies Offering Used Car Extended Warranties?

CARCHEX takes a very different approach than most used car warranty companies when offering Extended Vehicle Protection. Ours is a consultative approach without any strong arm sales tactics involved or tolerated. Our brand promise is “Customer Experience Above All” and that promise is ingrained in the culture of our company. Each employee will do their best to deliver the finest customer experience possible and if you are not completely satisfied with your CARCHEX experience or just have questions or comments for CARCHEX you have direct access to our CEO Jason Goldsmith. Any customer can reach out to Jason directly at ceo@carchex.com.

Our process is different as well; CARCHEX has really done the homework for you. We have shopped and researched the market for the best and highest rated Extended Vehicle Protection (extended car warranty) providers and created a marketplace where those providers compete for your business. In one call a CARCHEX Protection Specialist will present you with the best Extended Vehicle Protection Plans (extended car warranties) from these competing providers so you can get the highest level of coverage at the lowest possible price.

Think of our process as one similar to LendingTree™ when you are shopping for a mortgage but instead of receiving four phone calls from competing providers, our proprietary technology and Protection Specialist will present you the competing Extended Vehicle Protection Plans in just one call, saving you time and money.

We make shopping for Extended Vehicle Protection easy. You can access your quotes, coverage options and purchase summary for extended used car warranties 24/7 with our exclusive CARCHEX Direct website. You can also use this site to checkout securely online at your convenience at any time. Like we said, no strong arm tactics here; just the customer service and experience you expect and deserve.

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Why should I buy Extended Vehicle Protection now? I Am Still Covered By The Manufacturer's Auto Warranty.

Extended Vehicle Protection Plans cost less the earlier you buy them. The cost for a good extended warranty plan rises as your vehicle ages and accrues mileage.

Our Extended Vehicle Protection Plans cover much more than the manufacturer's warranty. Benefits include 24/7 roadside assistance, towing benefits, and rental car. Our plans are customizable, allow you to choose the a repair location and can be paid with an affordable payment plan (with no credit check). Check out our extended warranty coverage options and packages.

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How Are Used Car Extended Warranty Claims Paid?

With an Extended Vehicle Protection Plan, you may use the authorized repair facility of your choice (dealer, national chain, local mechanic) and your covered claims are paid quickly and efficiently over the phone via a corporate credit card. Simply allow the repair facility to contact the claims administrator and covered repairs are paid directly. You pay your deductible (if any).

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Are Used Car Extended Warranties Insured?

CARCHEX has a full suite of Extended Vehicle Protection Plans available, some of which are backed by A and A+ rated insurance carriers. Contact us or chat with an extended warranty company protection specialist for details.

Are There Payment Options For Used Car Extended Warranties?

CARCHEX offers affordable, flexible payment plans for our Extended Vehicle Protection. You can get started with a small down payment and spread the rest out over 6, 12, 18 or 24 months. We accept all major credit cards and ACH debits for payment plans.

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Do Used Car Extended Warranties Come With Additional Benefits?

Take advantage of any or all the extended warranty benefits we offer, including 24/7 roadside assistance, car rental, and trip interruption for the entire life of the Extended Vehicle Protection Plan. Also, with select auto warranties you can take advantage of optional seals and gaskets coverage, wear and tear coverage, tire and road hazard coverage, and toll-free nationwide service and support.

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Where Can I Take My Vehicle For Repairs?

You can take your vehicle to any ASE licensed repair facility in your area. Click here for an ASE service center locator. You may take it in for repairs at any licensed repair facility, such as your original dealer, your favorite repair shop, or any national chain that performs vehicle repairs such as Pep Boys, Goodyear, or Firestone.

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Can A Used Car Extended Warranty Be Canceled?

In most cases, you have the right to cancel your Extended Vehicle Protection Plan at any time for a pro-rated refund on the unused portion. CARCHEX offers a 30 Day Money Back Guarantee whereas should you cancel in the first 30 days, you are entitled to a full refund. Please review your contract thoroughly to understand the cancellation policy for any extended car warranty. Terms may vary by state. Click here to view the extended warranty coverage plans and contracts we offer at CARCHEX.

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Is An Extended Used Car Warranty Transferable?

Absolutely, CARCHEX Extended Vehicle Protection Plans are fully transferable for a fee (usually $50). The $50 transfer fee ($40 for Florida residents) will be more than made up if you elect to sell your vehicle. Extended Vehicle Protection (also known as a used car extended warranty) can greatly increase the resale value of your vehicle should you ever choose to sell it.

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I Have Been Quoted Lower Auto Warranty Prices. Why Should I Buy An Extended Vehicle Protection Plan?

The goal of buying an Extended Vehicle Protection Plan is to get the most competitive price and have coverage on the parts that you might need fixed. Chances are, the cheaper the Extended Vehicle Protection Plan, the fewer parts it covers.

CARCHEX uses proprietary technology to find not just great pricing, but real coverage backed by the most solid participants in the auto industry. The expertise we share with you provides the best total value in extended car warranties.

The bottom line is that in most cases a lower price means less coverage, a lower labor rate, and lots of fine print. Always read your contract when shopping for extended used car warranties and don't hesitate to ask one of our experts to run a comparison test if you're shopping multiple companies.

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Can I buy an Extended Vehicle Protection Plan from my dealer?

You can buy an Extended Vehicle Protection Plan through your car dealer, but expect to pay more for the same "warranty" coverage you get with CARCHEX. How do we know? We are direct marketers of the very same Extended Vehicle Protection Plans being sold through dealerships and offer some of the most competitive prices in the country.

Feel free to get a quote from your local dealer and compare it to our Extended Warranty. Just remember to compare coverages closely. If you have any questions, you can chat with a vehicle protection specialist for details.

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How Does The Deductible On A Used Car Extended Warranty Work?

You pay the deductible on an Extended Vehicle Protection Plan directly to the repair facility.

If you choose a CARCHEX Extended Vehicle Protection Plan with a deductible, each repair visit will require one deductible payment. In many cases a zero dollar deductible is available as an option where you will never have to reach into your pocket to cover a repair.

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What Happens To The Money I Pay CARCHEX?

Most of the money you pay CARCHEX goes into the provider's "claims reserve account." These accounts are fully insured by highly rated carriers based upon A.M. Best Ratings. These accounts are strictly designated to pay future claims.

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Where Do I Get My VIN?

Your VIN, or Vehicle Identification Number, is located in several areas and is your car's unique identifying number. To find your VIN, check the following areas:

  • On the vehicle's registration card
  • On a sticker inside the driver side door
  • On the driver's side dashboard of your car
  • On the title to your vehicle
  • On your insurance card

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How Do I Know What I Am Buying?

You want to make sure you are getting all of the extended warranty coverage benefits from a used car warranty. Your contract will have all the exact details of your vehicle protection. At CARCHEX, our Extended Vehicle Protection Plan specialists work to inform you of all aspects of our plans. We even provide digital coverage documents to show you all the covered parts of each plan.

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How Does The Claims Process Work With Used Car Extended Warranties?

By purchasing an Extended Vehicle Protection Plan from CARCHEX, you can reduce your unexpected out of pocket expense on automobile repairs.

After you purchase an Extended Vehicle Protection Plan, you must continue to maintain your vehicle in accordance with the manufacturer's specifications.

In the event of a mechanical breakdown, you call your pre-assigned toll free number provided for claims support. Take your car to any licensed repair facility and have them call the claims administrator to get the final claim authorized. Once the claim is approved, the repair shop will repair or replace the broken part(s) and the repair bill will be immediately paid with a corporate credit card. You will be required to pay your deductible directly to the repair facility (if applicable).

In the event of a breakdown while on the road, just call the number on the back of your roadside assistance card for 24 Hour Emergency Assistance.

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How Do I Get Started Protecting My Vehicle?

Click here to learn how to find the right extended auto warranty for you.

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