CARCHEX Complaints - How CARCHEX Handles Customer Complaints
At CARCHEX, we proudly offer a "No Haggle, Low Price, Everday Guarantee" as well as a risk-free 30 Day Money Back Guarantee period with each Extended Auto Warranty that we sell. We take tremendous pride in our brand and we highly value each and every one of our customers. That's why our brand promise to you, the customer, is “Customer Experience Over All”. Because of this, we take customer concerns and issues very seriously here at CARCHEX. We have a very personalized customer service process to ensure that every customer is treated with respect and provided with professional, conscientious service. We take pride in our work and try to resolve any issues a customer may be having quickly and to their satisfaction.
Customer complaints submitted to CARCHEX are documented in our customer service management system and assigned a case number. Every complaint is researched and followed up with immediately and resolved as quickly as possible. If a customer is upset about a denied claim, we will investigate, understand what happened, and speak with the administrator on behalf of the customer to determine why the claim was not paid and to determine if there are any further steps that can be taken on the customer's behalf in regards to that claim.
To make this process even easier, we launched a micro-site called CARCHEX complaints, where consumers can easily submit issues to our team, who will respond quickly with answers. In addition any customer can email the CEO directly at CEO@CARCHEX.com if they have questions or suggestions.
At CARCHEX, the brand and how we are perceived by our customers is tremendously important. We are incredibly proud of the A+ rating and Accreditation we have earned with the BBB and work diligently to maintain that status of excellence. We have also received recommendations from other industry leaders such as CARFAX, CarBuyingTips.com, Kelly Blue Book and Lending Tree. At CARCHEX, our goal has always been to make sure our customers are satisfied. That's why we take the extra time and effort to make sure that any issues or disagreements are resolved quickly. If you have a complaint, please let us know so that we can try to fix it.