Auto Warranty – What To Expect From Customer Service

What can I expect if I am a new customer contacting CARCHEX for the first time? Video Transcription Well, when I first make contact with a potential customer I always want to make sure that they understand the coverage options that they're looking at. We want to make sure that the policy, they understand how [...]

April 5th, 2013|Categories: Car Warranty, CARCHEX Customer Service|

Forgetting to File a Warranty Claim

Many extended auto warranty policies require that claims be filed by the customer's repair facility. But what happens if your mechanic forgets to file a claim with CARCHEX? For cases like this, CARCHEX has a special department that customers can call to make sure that their claim is processed correctly. Video Transcription It is a [...]

February 26th, 2013|Categories: Car Warranty|

How Does CARCHEX Recommend an Extended Warranty?

CARCHEX works hard to find the best combination of level of coverage, the right time and term, and the best cost for its consumers. Video Transcription Well number 1 my goal is that I want to find the right fit- the best combination of level of coverage, the right time and term, and obviously at [...]

January 25th, 2013|Categories: Car Warranty|

What Does an Extended Warranty Cover?

I'm considering purchasing an extended warranty, what are the different levels of coverage available to me and what is covered under each one? s Video Transcription: There's actually two types of extended warranties; one is called an exclusion, it's commonly referred to as bumper to bumper because when you view the contract it will only [...]

January 8th, 2013|Categories: Car Warranty|

Transferring an Extended Warranty

If I decide to buy a new car, what are the steps I have to take in order to transfer my extended warranty? Transferring an Extended Warranty When you sell your vehicle you have to contact the administrator of the contract. They will require a $50-$75 transfer fee. The contract will be transferred once they [...]

November 13th, 2012|Categories: Car Warranty|

Cancelling an Extended Warranty

Did you sell your vehicle or are no longer interested in your extended warranty? Here's all you need to know about cancelling an extended warranty policy. Video Transcription: Cancelling an extended warranty policy is a pretty easy process. If you sell the vehicle or no longer have interest in the warranty you can contact CARCHEX. [...]

October 31st, 2012|Categories: Car Warranty|

Do I Have to Buy My Extended Car Warranty from a Car Manufacturer?

Since my car already comes with a warranty, do I have to buy an extended warranty from the car manufacturer? Or are there other options? Video Transcription: Do you have to buy the extended warranty through the vehicle manufacturer? No, you don't. See, your car comes from the factory with a limited warranty, it goes [...]

October 12th, 2012|Categories: Car Warranty|

Extended Warranty: Frequently Asked Questions

Here are a few frequently asked questions consumers have about extended warranties. Visit CARCHEX to get a full list of advice and FAQ's about extended vehicle and protection plans. What is a Vehicle Service Contract/Extended Warranty and why do I need one? Every new vehicle comes from the manufacturer with a factory warranty. This states [...]

October 10th, 2012|Categories: Car Warranty|

Wondering About Warranties? Episode 9: Extended GMC Warranty

Since the auto bailout, there has been a lot of talk and worry about purchasing a car made in Detroit. Should consumers be worried about buying an car from a company that was on the verge of bankruptcy? Would the quality of GM's or Chrysler's suffer due to their restructuring? Most importantly, if you bought [...]

March 23rd, 2012|Categories: Car Warranty|

Not All Auto Warranty Companies Are The Same

Quality service contracts prove valuable when unforeseen automobile breakdowns leave drivers with repair bills that tear holes through their budgets. Just as a health insurance provider allows a policy-holder to pay monthly fees in return for coverage against unmanageable hospital bills; auto warranty companies let drivers make small investments that will ensure that they won't [...]

March 12th, 2012|Categories: Car Warranty|