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Get in-depth auto protection information and answers to all your questions here. We are here to provide you with as much information as possible so you can feel confident buying the best auto protection for your car. As a car owner, you should find the best Extended Vehicle Protection Plans at the best price…and accept nothing less!
Researching Auto Protection? You can also access the CARCHEX Research Center, where you will find even more auto protection information.

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The terms Used Car Warranty and Extended Auto Warranty are somewhat misnomers. A “warranty” comes with a vehicle purchase, is included in the original vehicle price and provides specified coverage for the repair of the vehicle within a given period of time. Manufacturers do not provide an extension of these warranty terms. However, car dealers and companies like CARCHEX sell vehicle service contracts or Extended Vehicle Protection plans which are similar in nature to the manufacturer’s warranty in that they cover repair costs for specific components of the vehicle after the manufacturer’s warranty expires.
Although the terms Used Car Warranty and Extended Warranty are inaccurate phrases, we recognize that most consumers commonly use these terms so may find them used within the CARCHEX website. Bottom line, after the manufacturer’s warranty expires on your vehicle, you have nothing to protect yourself from expensive vehicle repairs, unless of course you have Extended Vehicle Protection.
CARCHEX’s Extended Vehicle Protection Plans assures that all covered parts, labor, and sales tax (if specified in the extended warranty) required for replacement or repair of covered parts in your vehicle will be paid on your behalf by the administrator of your Extended Vehicle Protection.
Your car is most likely a large investment that you use on a day-to-day basis, and repair costs only increase over its use. A CARCHEX Extended Vehicle Protection Plan will ensure that you can avoid many expensive repair bills.
CARCHEX has been helping protect consumers from auto repair expenses for over 24 years. CARCHEX has held partnerships with some of the largest and most reputable providers and administrators to bring the most extensive products directly to the consumer.
CARCHEX takes a very different approach than many used car warranty companies when offering our Extended Vehicle Protection Plans. Our approach is consultative without any strong-arm sales tactics involved. Our brand promise is “Customer Experience Above All,” and that promise is ingrained in the culture of our company. Each employee does their best to deliver the finest customer experience possible.
Extended Vehicle Protection Plans cost less the earlier you buy them. The cost for a good extended warranty plan rises as your vehicle ages and accrues mileage. Benefits include 24/7 roadside assistance, courtesy towing, and rental car options. Our plans are customizable, with thousands of repair shops to choose from. Check out our vehicle protection plan coverage options and packages.
With an Extended Vehicle Protection Plan, you may use the authorized repair facility of your choice (dealer, national chain, local mechanic), and your covered claims are paid quickly and efficiently. Simply allow the repair facility to contact the claims administrator, and covered repairs are paid directly. The customer is only responsible for a deductible on covered repairs.
Absolutely, CARCHEX Extended Vehicle Protection Plans are fully transferable for a fee (usually $50). The $50 transfer fee ($40 for Florida residents) will be more than made up if you elect to sell your vehicle. Extended Vehicle Protection can greatly increase the resale value of your vehicle should you ever choose to sell it.
I Have Been Quoted Lower Auto Warranty Prices. Why Should I Buy An Extended Vehicle Protection Plan?
The goal of buying an Extended Vehicle Protection Plan is to get the best price and best coverage out there. The expertise we share with you and the levels of coverage provide the best total value in auto protection.
You can buy an Extended Warranty through your car dealer, but expect to pay more for similar coverage than you get with CARCHEX. We offer Vehicle Protection Plans similar to those sold through dealerships and offer some of the most competitive prices in the country.
You pay the deductible on an Extended Vehicle Protection Plan directly to the repair facility. Each repair visit will require one deductible payment.
Your VIN, or Vehicle Identification Number, is located in several areas and is your car’s unique identifying number. To find your VIN, check the following areas:
- The vehicle’s registration card
- The sticker inside the driver’s side door
- The driver’s side dashboard of your car
- The title to your vehicle
- Your insurance card
Your contract will have all the exact details of your vehicle protection. At CARCHEX, our Extended Vehicle Protection Plan specialists work to inform you of all aspects of our plans. We even provide digital coverage documents to show you all the covered parts of each plan.
To file a claim, call TFN or submit it online before any repairs are made. Once your mechanic diagnoses the issue, they’ll contact the Claims Department to confirm coverage and receive authorization before starting repairs. After that, the repair shop will work directly with Claims and update you on the next steps.
Click here to learn how to find the right auto protection for you.
CARCHEX has coverage options for many of the latest electric vehicles from manufacturers such as Tesla, Toyota, Hyundai, Volvo, Ford, General Motors, and Kia
Yes, CARCHEX has coverage options that provide protection for rideshare vehicles.
Some of the money you pay CARCHEX goes into the provider’s “claims reserve account.” These accounts are fully insured by highly rated carriers based upon A.M. Best Ratings. These accounts are strictly designated to pay future claims.
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Glossary
Common Industry Terminology
Confused about certain terms used when obtaining coverage? Get yourself up to speed with our glossary of terms.