Company recognized for dedication to customers and leveraging customer service to grow business
CARCHEX has earned the prestigious Silver status in the Golden Bridge Awards for its customer service department. The coveted annual Golden Bridge Awards program encompasses the world’s best in organizational performance, innovations, products and services, executives and management teams, women in business and the professions, innovations, case studies, product management, public relations and marketing campaigns, and customer satisfaction programs from every major industry in the world. Organizations from all over the world are eligible to submit nominations including public and private, for-profit and non-profit, largest to smallest and new start-ups.
CARCHEX is the industry-leading provider of direct to consumer automotive products and services. In the past year, its customer service department has created and implemented new a training program that has reduced customer hold times and call transfers, increased on-call resolutions and improved customer satisfaction.The department is credited with helping CARCHEX maintain A+ rating with the Better Business Bureau, industry-low complaints and five-star rating on consumer review sites.
Even with rapid departmental growth, customer service and customer satisfaction has improved with the implementation of quality review processes and scorecards.
“It’s an honor to be named a winner by Golden Bridge Awards. These awards are a testament to CARCHEX’s commitment to honor our brand promise to put ‘Customer Experience Above all,” said CARCHEX CEO Jason Goldsmith. “We work hard to keep improving how we engage with each and every customer in order to deliver on that promise. We know that our customer service department is directly linked to our customer satisfaction, and we are thrilled that they are being recognized for their many accomplishments.”
More than 40 judges from a broad spectrum of industry voices from around the world participated and their average scores determined the 2015 Golden Bridge Business Awards winners.