Prevent further damage by taking immediate action

If the vehicle requires towing, please contact the Roadside Assistance number listed on your contract.

Take the vehicle to a repair facility of your choice

CARCHEX Vehicle Protection Plans are accepted at any licensed repair facility nationwide. Learn how to find a repair facility or ASE certified mechanic.

Authorize the facility to diagnose the vehicle

Once you’ve authorized, the facility can diagnose, formulate a vehicle repair plan and estimate costs.

Have the repair facility contact the claims department for approval

The repair facility will receive an authorization number for the covered auto warranty repairs. Authorization must be obtained prior to completing the repair. Payment to the shop will be provided via credit card upon completion of the repair.

Pay the applicable deductible and pick up the vehicle

Your applicable deductible is to be paid directly to the repair facility upon completion of the repairs.

Claims Administrator If Your Contract Starts With Claims Phone Number
American Auto Shield (click here) ABC 1-800-531-1925
American Guardian Warranty Services SDR1 1-800-579-2233
Assurant Solution 801, 802 1-866-305-4276
Enterprise Financial Group 9005 1-800-527-1984
National Administration Services Co. BAA 1-877-356-1500
Royal Administration Services 137, 491, 611, 642, 734, 820, RAD, SAD 1-800-871-0467
The Warranty Group CX 1-800-621-2130
Zurich PV 1-800-643-9059