Contact CARCHEX

Get In Touch

Our team is here to help with questions about your vehicle service contract quote, coverage, claims, account details, or general inquiries. Whether you’re an existing customer or simply looking for information about a quote, we’re happy to guide you in the right direction. Fill out the form below or reach out directly, and a CARCHEX representative will respond as soon as possible.

Person holding a clipboard inspecting a vehicle in a showroom

Customer Service

800-886-3260

Monday – Friday
7:00am – 6:00pm CST

Saturday
8:00am – 3:00pm CST

Claims

1-888-973-0758

Monday – Friday
7:00am – 6:00pm CST

Saturday
8:00am – 3:00pm CST

Baltimore:
Monday – Friday
8:00am – 3:00pm CST

Sales

800-886-6085

Monday – Friday
9:00am – 7:00pm CST

Saturday
9:00am – 2:00pm CST

Payment Processing

800-886-6173

Monday – Friday
9:00am – 6:00pm CST

Saturday
8:00am – 3:00pm CST

Headquarters

877-CARCHEX

Monday – Friday
9:00am – 6:00pm CST

118 Shawn Rd.
Suite 210
Baltimore, MD 21030

CARCHEX App

Get Support Wherever You Go

The CARCHEX app allows you to access your account, coverage details, and repair shops. Everything you need to keep your car running smoothly is right in your pocket.

App Store

Google Store

Customer Portal

For Your Convience

The Customer portal is your one-stop self-service shop. Manage your coverage, start a claim, get roadside help, and connect with customer support – all in one convenient place.

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