Six Years In A Row: CARCHEX Named to Baltimore Sun’s Top Workplace List

We’re proud to announce that we’ve been named to Baltimore Sun’s Top Workplace List for an unprecedented sixth consecutive year. The list is determined solely on employee feedback and it’s great to see that our employees consistently view CARCHEX as a great place to work. We make it a priority to invest in all areas [...]

December 9th, 2016|Categories: CARCHEX, CARCHEX Customer Service|Tags: , , , , |

Auto Warranty – What To Expect From Customer Service

What can I expect if I am a new customer contacting CARCHEX for the first time? Video Transcription Well, when I first make contact with a potential customer I always want to make sure that they understand the coverage options that they're looking at. We want to make sure that the policy, they understand how [...]

April 5th, 2013|Categories: Car Warranty, CARCHEX Customer Service|

How CARCHEX Handles Complaints – Jason Goldsmith

I wanted to take a moment to address the question: How does CARCHEX handle customer complaints? First, we have the best trained staff in the industry who are skilled in working as counselors and advocates for you, the customer. If you have an issue with your extended warranty, our Vehicle Protection Specialists are the first, [...]

December 12th, 2012|Categories: CARCHEX Customer Service, CARCHEX>CARCHEX complaints|

Resolving CARCHEX Complaints—Hiccups in the Customer Experience

CARCHEX complaints are a rarity, but they sometimes happen. Either through a misunderstanding of what our services are or through some point in their policy that they are not aware of. Where CARCHEX differs from many other warranty service providers is that we do our best to improve the customer experience and handle complaints fairly. [...]

October 13th, 2011|Categories: CARCHEX Customer Service|

Spotlight Series: A Tale of Two DJs

Owen and Blair work at CARCHEX by day, and mix music by night. To get to know the CARCHEX employees better, we interviewed them to see what they do on their free time. We found out that car purchasing expert, Owen, and vehicle protection specialist, Blair, both have a love for DJing. Blair- I was [...]

September 7th, 2010|Categories: CARCHEX Customer Service|

Giving a Face to the CARCHEX Team

CARCHEX is eliminating the idea of the nameless and faceless sales representative and introducing you to their team! After hanging up the phone with a sales representative, do you ever wonder how they look or act? Here at CARCHEX, we want to put a face to the name. We interviewed many of our sales representatives, [...]

July 22nd, 2010|Categories: CARCHEX Customer Service|