CARCHEX is committed to providing the best, most affordable warranty plans to its clients; however, we don’t stop there. Unlike many other companies, we know it’s smart to invest in well-trained, knowledgeable support professionals that treat each customer will the courtesy and respect he or she deserves. CARCHEX complaints are always handled by attentive support personnel who work tirelessly to resolve issues so each customer is 100 percent satisfied.
Paying attention
These days, Americans are fed up with poor customer service. Talk to almost anyone, and you’ll hear stories about frustrating customer service experiences involving inattentive, rude or unqualified telephone representatives. At CARCHEX, we know word-of-mouth is critical to our success. That’s why we invest heavily in support professionals who are trained to address CARCHEX complaints as if they are their own.
Why we do it
The Better Business Bureau has given CARCHEX its highest rating, based on a variety of reasons, including the astoundingly low rate of CARCHEX complaints. That said, although customers rarely have issues with warranties purchased from CARCHEX; we still spend a lot of money on our client support system, because we know that even one unsatisfied customer can hurt our reputation. If you ever have an issue with a service plan you bought from CARCHEX, you can rest assured that we will do whatever it takes to make you happy.
