The CARCHEX promise is “Customer Experience Above All.” In everything we do, the customer comes first and we strive to deliver the best possible experience from start to finish. We achieve this by making the customer feel as comfortable and as educated about our product as possible. We want you to know that you are making a good decision, and that we will be serving you as a consumer advocate throughout all phases of car ownership. At CARCHEX, the customer is #1.
Jason Goldsmith, our CEO, prides himself on being available to any customer with a question, comment, concern, or complaint about their extended car warranty or CARCHEX customer experience. You can email Jason with any concerns at ceo@carchex.com and he will personally respond to your issue. In the video below, Jason explains what the CARCHEX standard “Customer Experience Above All” means to him.
Video Transcription
It means to me that we’re going to deliver the best possible experience start to finish for our customers. So that starts when they’re being educated on the product from that first call in or that first time that they submit their information on our website. We want to make sure that their experience is transparent. In fact, they can see everything that we see here in the office so whatever is on our protection specialist’s screen, you can see on your screen, your computer screen at home. Everything is transparent, so we want you to be able to evaluate, we want to be able to give you a consultative presentation of our product, we want you to be able to see all of your options, we want you to be able to change all of your options on your own, we want you to have the access to check out 24/7, 365 and make sure that you can review your plan at that time, we want to make sure that you don’t feel obligated to purchase, you understand the benefits, that you don’t feel like you have your arm twisted to buy. You don’t have to buy on the first call, you can buy whenever you want, or maybe never but we want to make sure that that experience gets delivered to you, is one where you feel comfortable, you feel educated and you know that you are making a good decision if you do decide to purchase from CARCHEX.
