What can I expect if I am a new customer contacting CARCHEX for the first time?
Well, when I first make contact with a potential customer I always want to make sure that they understand the coverage options that they’re looking at. We want to make sure that the policy, they understand how to use the policy, where they can go, the types of service stations or dealers that they are able to use. We also want them to understand when they do use the policy, the correct process and procedure to be able to use that policy. A lot of times in a lot of industries they stick something in front of you, they expect you to know how to use it and then you’re fumbling around when it’s time to use it and you have no idea actually how to use that product.