The CARCHEX promise is: Customer Experience Above All.

We strive to provide the best, most responsive, and dedicated customer service experience from the moment you pick up the phone to call us. For each customer and CARCHEX employee, this promise means something slightly different. But be assured, it means your interests are put first in every action and decision we make. Our Senior Vehicle Protection Specialist John Pasquariello explains what “Customer Experience Above All” means to him.