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According to Consumer Reports, a leading product testing publication, Mercedes-Benz ranks near the bottom of their vehicle reliability survey. Despite being good performers, Mercedes-Benz SUVs in particular have many reliability issues. In this week’s episode of "Wondering About Warranties?", Pat Goss gives us some more insightful information about Mercedes-Benz. Goss talks about the reliability issues [...]

In this week’s episode of “Wondering About Warranties” Pat Goss talks about the expenses related to owning and maintaining a luxury vehicle.  Even the best-made vehicles with the highest quality ratings experience mechanical problems and need repairs. Unfortunately, for luxury car owners, repairs are likely to never be cheap. Luxury vehicles cost significantly more to [...]

In this week’s episode of “Wondering About Warranties”, Pat Goss talks about luxury vehicles. People who choose to buy luxury vehicles pay more so they can enjoy technologically advanced innovations like wireless communication devices, navigation and audio systems, 10-way power adjustable seats, dual-zone climate controls, rain-sensing wipers, and striking wood interior trim. However, just because [...]

When the factory warranty for your vehicle has expired, you know it is time to purchase an extended auto warranty to protect yourself from costly repairs. However, we here at CARCHEX know that extended auto warranties can be very complex and in some cases difficult to understand. That is why we have created a brand new [...]

As the leaves on the trees change colors and begin to fall to the ground, we start preparing ourselves for the colder months by purchasing new coats, gloves, and scarves. During this time, it is equally important that we service our vehicles to ensure that they too are equipped to handle the seasonal transition. In [...]

In a previous post, we discussed how the E15 Fuel waiver from the EPA could spell disaster for claims on auto warranties. Also, it lowers the fuel efficiency and can cause premature engine failure. There is an update on this issue that just came out today. HR 3199: Dig Deeper on E15's Effects Engines (and [...]

It's a familiar sight, auto dealerships selling cars from different manufacturers. Little do most people realize, reorganizations in these businesses can complicate your new and extended auto warranty claims process in unexpected ways. Dave Cass in Galesburg, IL learned this lesson the hard way just recently. Warranty Claims When Dealerships Divorce Manufacturers Galesburg Honda Toyota [...]

The Environmental Protection Agency has managed to get their recommendation to increase ethanol content in gasoline from 10% to 15%. On the surface, this can be viewed as a victory for the environmentally conscious consumers. However, this victory also spells disaster for nearly every auto warranty claim out there. We at CARCHEX are not opposed [...]

CARCHEX complaints are a rarity, but they sometimes happen. Either through a misunderstanding of what our services are or through some point in their policy that they are not aware of. Where CARCHEX differs from many other warranty service providers is that we do our best to improve the customer experience and handle complaints fairly. [...]

A Mazda extended warranty can be used just like your original manufacturer's warranty. When any covered repairs are necessary, you take your car to a licensed repair facility. Manufacturers do not provide extended warranties, though. A common misconception is if Mazda does not provide the extended car warranty, then you must use it elsewhere. This [...]